Principal Engineer- M365 Location: This is a hybrid prospect for Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum.

About the role

As aPrincipal Engineer, you will be the first level of technical escalation for M365 Intune. We will count on you to be an expert in M365 portal administration and very good understanding of license and subscription. Along the way, you will get to:

- Serve as the final escalation point for complex Microsoft 365-related incidents, problems, and service requests.
- Analyze, diagnose, and resolve critical issues impacting the availability and performance of Microsoft 365 services.
- Design and implement advanced configurations in Microsoft Exchange Online, including hybrid deployments and advanced mail flow scenarios.
- Perform mailbox migrations and implement high-availability solutions.

What were looking for
- Experience: 8 to 14 years
- Roles and Responsibilities

1. First level of technical escalation for M365 Intune.
2. SME, Shift lead. Shift supervision. Review INCs / SRs.
3. Expert in M365 portal administration and very good understanding of license and subscription.
4. Proficient in all Office 365 workload- Exchange Online, Teams, SPO OneDrive.

Desired skill set-

- Should be an expert of Azure Identity and authentication.

Understanding of EXO, Intune, SPO, Azure AD, SSO, Teams, MDO, MDE, MS Purview, MS Viva

Escalated Incident Resolution: Serve as the final escalation point for complex Microsoft 365-related incidents, problems, and service requests. Analyze, diagnose, and resolve critical issues impacting the availability and performance of Microsoft 365 services.

Advanced Exchange Online Management: Design and implement advanced configurations in Microsoft Exchange Online, including hybrid deployments and advanced mail flow scenarios.



Perform mailbox migrations and implement high-availability solutions.

SharePoint and OneDrive Expertise: Lead the resolution of complex issues related to SharePoint Online and OneDrive for Business, including data governance, compliance, and custom solutions. Provide guidance on optimal SharePoint architecture and document management strategies.

Identity and Access Management: Architect and implement advanced identity and access management solutions using Azure Active Directory Premium features. Provide expertise in Conditional Access, Privileged Identity Management (PIM), and Azure AD Connect configurations.

Security and Compliance Leadership: Design, implement, and manage advanced security measures within Microsoft 365, including Data Loss Prevention (DLP), Advanced Threat Protection (ATP), and Azure Information Protection. Lead security incident response activities and investigations.

Automation and Scripting Mastery: Develop and implement advanced automation scripts using PowerShell or other scripting languages. Lead automation initiatives to streamline administrative tasks and enhance operational efficiency.

Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including architectural diagrams and best practices. Mentor and share knowledge with Level 1 and Level 2 support engineers.

Qualifications

BE/B.Tech Extensive experience in a Level 3 support role with a focus on Microsoft 365 services.

Certifications such as SC-300, MS-100, MS-101, MS-700, ITIL are highly desirable.

Strong expertise in PowerShell scripting and automation.

In-depth knowledge of Microsoft 365 security and compliance features.

Proven experience in leading incident response and problem-solving initiatives.

Excellent communication, leadership, and collaboration skills.

📌 Principal Engineer - Digital Workplace (Gurugram)
🏢 Insight Direct India
📍 Gurugram