Please find the JD.

Role - Travel Operations Manager

Locations - MG road.

Responsibilties:

1. Responsible for issuing tickets as per client requirements.

2. Responsible for managing all transactions related to non-air services including Rail, Visa, Bus, and Insurance.

3. Responsible for ensuring client SLAs are consistently met.

4. Responsible for driving PLB carrier sales.

5. Responsible for ensuring all supporting documents are uploaded in iBook.

6. Responsible for ensuring nil billing pendency at all times.

7. Responsible for extending support for submissions by providing all correspondence emails.

8. Responsible for handling personal bookings of clients and ensuring timely collection of payments.

9. Responsible for coordinating with customers for day-to-day bookings.

10.



Responsible for achieving revenue and transaction targets as defined by the business.

11. Responsible for coordinating and negotiating with hotels and suppliers.

12. Responsible for managing sub-activities related to transactions including invoicing, hotel invoice collection, and reconciliation.

13. Responsible for managing all client interactions and maximizing business through quality service delivery.

14. Responsible for ensuring a high level of customer satisfaction.

15. Responsible for ensuring quality service is provided to clients by adhering to organizational standards.

📌 Travel Operation Manager (Bengaluru)
🏢 Sotc Travel
📍 Bengaluru