The Role

The CX Operations Coordinator is the execution backbone of the Customer Excellence team. You own the internal coordination and project management work that keeps customer onboarding on track so Account Managers can stay focused on the strategic customer relationships that drive retention and growth.

Key Responsibilities

- Own onboarding project plan execution from contract signature to production go-live
- Track open items, chase internal dependencies, and follow up across engineering, solutions, and support teams
- Maintain a real-time view of where every active onboarding stands and surface blockers to the Account Manager early
- Build and improve repeatable playbooks so each onboarding gets faster than the last

Who You Are





- Exceptionally diligent; you close loops without being asked
- Strong project management instincts: plans, dependencies, parallel workstreams
- Explicit written communicator: crisp updates, no ambiguity
- Process-oriented: you document, templatize, and improve
- 3+ years in operations, project coordination, or implementation

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Excellence Technical Program Manager (Bengaluru)
🏢 TrueFoundry
📍 Bengaluru