We are looking for a customer-focused and enthusiastic Customer Success Executive to help build strong customer relationships by assisting customers with product-related queries and encouraging genuine product reviews after a positive experience.
Key Responsibilities:
- Handle customer warranty registrations via WhatsApp, phone, email.
- Assist customers with product-related queries before and after purchase.
- Guide customers on product usage, troubleshooting, and warranty processes.
- Follow up with customers after warranty registration and encourage them to share honest product reviews on e-commerce platforms.
- Resolve customer concerns professionally and ensure a positive customer experience.
- Coordinate with internal teams to resolve escalated product or service issues.
- Maintain accurate records of customer interactions and follow-ups.
- Share customer feedback with the product and operations teams to help improve products and services.
Requirements:
- Excellent spoken and written English and Hindi.
- Strong communication, persuasion, and customer-handling skills.
- Prior experience in customer support, customer success, or e-commerce customer service is required.
- Comfortable using WhatsApp Business, email, and Excel for daily work.
- Patient, empathetic, and able to handle customer concerns professionally.
- Self-motivated with good follow-up and organizational skills.
What We're Looking For:
Someone who genuinely enjoys interacting with customers, can build trust through explicit communication, and understands that every customer interaction is an opportunity to create a loyal customer and strengthen our brand reputation.