06 Aug
|
TaskUs
|
Gurugram
Roles and Responsibilities :
- Manage daily operations of the center, ensuring adherence to SLAs and KPIs.
- Oversee people management functions such as recruitment, training, performance evaluation, and employee retention.
- Identify areas for improvement and implement process enhancements to reduce shrinkage and attrition rates.
- Collaborate with international teams to resolve complex customer escalations.
Job Requirements :
- 9-17 years of experience in BPO/Call Centre industry.
- Robust understanding of CSAT, SLA management, escalation management, and KRA principles.
- Excellent people management skills with ability to lead high-performing teams.
📌 Operations Manager (Gurugram)
🏢 TaskUs
📍 Gurugram