Job Title:

VST - Sales officer

Job Details:

Business Unit: Virtual Sales

Team: NA

Reports to: Team manager- VST

Location: Pan India

Job Function: Sales

Role Type: Individual Contributor

No of direct reportees: Nil

Travel Required: No

Job Band Range: S1-S2

JD Created date: 23-Dec-22

JD Updated date: 14-May-24

Version No: 1.1

Job Purpose:

Represent the Bank and present eligible products to non-managed customers.

Educate customers on digital products.

Identify the right product, explain features/benefits, and sell for revenue generation.

Job Responsibilities:

Achieve assigned Unit / value / Income across product lines:

Achieve monthly unit and value targets across product lines.

Educate customers on product lines and provide the right product.

Achieve month-on-month productivity on allocated product lines.

Contribute to overall channel achievement.

Customer communication:

Contact non-managed customers using calling scripts to offer products.

Ask probing questions to understand customer requirements.

Ensure product features & perks are explained during onboarding.

Pitch multiple products to increase customer product holding.

Qualitative:

Effective interaction and communication with customers, capturing correct dispositions.





Work on feedback from supervisor/unit manager/training manager on call quality.

Ensure time on system as per KPI defined.

Maintain minimum RPC daily/monthly.

Digital Product Penetration:

Educate customers on the Bank's digital products.

Show value and convenience in using digital products.

Increase digital penetration within the non-managed customer base.

Push digital penetration in contacted customers.

Audit and compliance:

Adhere to all laid down guidelines for calling.

Ensure all tele-calling and product regulatory compliance are adhered to.

Adhere to all product guidelines.

Adhere to all guidelines on floor discipline and dialer hygiene parameters.

Educational Qualifications:

Graduation

Post-Graduation (Optional)

Certifications: IRDA Certification

Key Skills:

Sales and Influencing Skills

Banking Product & Process Knowledge

Planning and Organizing Skills

Communication

Knowledge of Competition & Current trends in financial Industry

Experience Required:

Minimum 1 year experience

Exposure to banking preferable

Major Stakeholders:

Customers

Line supervisors

Quality & Training Team

Required Skills

Refer to the Job Description

📌 Sales Officer-Virtual Sales (Ernakulam)
🏢 HDFC Bank
📍 Ernakulam