Job Title: Soft Skills Trainer

Location: Gurgaon

Department: Learning & Development / Training

Key Responsibilities

- Conduct soft skills training programs on communication, customer service, presentation skills, email etiquette, teamwork, leadership, time management, and problem-solving.
- Identify training needs through discussions with stakeholders, audits, and performance analysis.
- Design and update training modules, assessments, and learning materials.
- Deliver classroom, virtual, and workshop-based training sessions.
- Evaluate trainee performance through assessments, feedback, and observations.
- Conduct refresher training programs to improve employee performance and productivity.
- Coach and mentor employees on behavioral skills and professional conduct.

Desired Skills

- Excellent communication and presentation skills.




- Strong facilitation and coaching abilities.
- Knowledge of adult learning principles and training methodologies.
- Ability to analyze training effectiveness and recommend improvements.
- Solid interpersonal, mentoring, and stakeholder management skills.
- Proficiency in MS Office and training tools.
- Fluency in English and Hindi.

Eligibility

- Graduate in any discipline.
- 2-7 years of experience as a Soft Skills Trainer, preferably in BPO, Insurance, or Sales environments.
- Experience in conducting behavioral and communication training programs.

APPLY NOW

yuktibindra@[email protected]

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