Job Title: Lead- ServiceNow Developer

Location: Hyderabad/ Gurugram

Experience Level: 8+ years

Employment Type: Full-time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Developer to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:

- Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
- Develop and maintain custom applications, workflows, and integrations within ServiceNow.
- Collaborate with process consultants to align platform capabilities with ITIL best practices.
- Manage and optimize the CMDB, ensuring data integrity and alignment with configuration management processes.
- Lead technical discussions and provide guidance to L2/L3 support teams.




- Work closely with project managers to support ServiceNow-related project deliverables.
- Perform impact analysis and implement changes following change management protocols.
- Monitor platform performance and implement proactive measures to ensure high availability.
- Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

- Proven experience in ServiceNow development and administration (minimum 5 years).
- Strong understanding of ITSM and ITIL frameworks.
- Hands-on experience with CMDB design, implementation, and maintenance.
- Experience in process consulting and aligning technical solutions with business processes.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
- Excellent troubleshooting and analytical skills.
- Robust communication and stakeholder management abilities.
- ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

📌 Servicenow Lead (Gurugram)
🏢 GSPANN
📍 Gurugram