INTERESTED APPLICANTS may forward their updated resume to [email protected] / (phone hidden)

Primary responsibilities:

- Parent Relationship Management.
- Serve as the key contact for parents.
- Resolve the Internal Service Request (ISR) raised by the parents on the portal.
- Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.
- Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.
- Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
- Adroitly track all parents queries via organizational query traction mechanism like CRM etc.
- Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
- Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.




- Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.
- Address parent inquiries regarding School’s policies and procedures.

Internal: All Staff

External: Parents .

Key Interactions Internal: All Staff External: ParentsDesired Qualification

- Graduate in any stream

Years of Experience

- Minimum 2-3 years of experience in Schools.
- Prior experience in admission counselling for Schools will be an added advantage.

Expected Competencies

- Excellent written and verbal communication skills. Experience in group presentations is critical
- Critical Thinking
- Ability to work effectively with individuals of varying backgrounds, abilities, outlooks, ages, and nationalities

Skills and Knowledge

- Robust conviction skills
- Ability to manage multiple processes
- Flexible Adaptability
- Compassion and patience
- Parent enquiries Service
- Proactive, ethical, and responsible nature
- Parent Oriented
- Communication & Telephone Etiquette
- Resilient & Zest to work.
- Collaboration
- Optimizing & prioritize work processes

📌 Executive-School Parent Service Support - VIbgyor High Horamavu (Bengaluru)
🏢 Vibgyor Group of Schools
📍 Bengaluru