Programmers.IO is currently looking to hire Salesforce Field Service Lightning Developer / Agentforce Specialist on Field Service Lightning Scheduling & Optimization Engine - 3+ years Field Service Lightning Mobile (Salesforce Mobile SDK / Lightning Web Components) Apex/Lightning Web Components/SOQL Salesforce Flow (Record-Triggered, Screen, Autolaunched) Remote.

Experience Required: 5 to 10 Years

We are seeking a Salesforce developer with deep Field Service Lightning expertise and hands-on Agentforce implementation experience. This role owns the configuration, development, and continuous improvement of our FSL workplace including scheduling optimization, mobile worker experience, and AI-powered digital worker capabilities through Agentforce. The ideal candidate bridges traditional FSL development with emerging agentic AI patterns, enabling autonomous field service workflows that reduce dispatcher workload and improve technician utilization.

This is a high-visibility individual role working within a lean IT organization. You will collaborate directly with operations, product, and field leadership to translate service delivery requirements into scalable Salesforce solutions.

Key Responsibilities

- Design and develop FSL configurations: service territories, scheduling policies, work rules, and optimization profiles
- Build and maintain work order lifecycle management, including appointment scheduling, resource capacity, and crew management
- Develop custom FSL mobile app extensions (Salesforce Mobile SDK / LWC) for technician-facing workflows




- Configure and maintain Connected Field Service integrations (IoT-triggered work orders, asset management)
- Own scheduling optimization rules and tune parameters for SLA compliance and technician utilization KPIs
- Manage FSL dispatcher console customizations and productivity tooling

Agentforce Development & AI-Powered Field Service

- Design and deploy Agentforce agents scoped to field service use cases: appointment booking, technician Q&A;, parts lookup, and escalation routing
- Build Agentforce Actions (Flows, Apex, external APIs) that FSL agents invoke autonomously
- Author and maintain Agent Topics, instructions, and guardrails with explicit focus on hallucination prevention and safe escalation paths
- Integrate Agentforce with FSL data model: Work Orders, Service Appointments, Assets, Cases
- Implement Agentforce for dispatcher assist surfacing scheduling recommendations, risk flags, and SLA breach alerts proactively
- Define and instrument eval metrics for agent performance (resolution rate, containment rate, escalation accuracy)
- Partner with operations leadership to expand agent capabilities through structured use case roadmap and UAT sign-off

Integration & Data

- Develop and maintain FSL integrations with ERP (SYSPRO)



for parts availability, work order cost, and invoice triggers
- Build and own REST/SOAP API integrations and event-driven architecture (Platform Events, Change Data Capture)
- Ensure FSL data hygiene: asset records, service history, entitlements, and SLA contracts
- Support address verification and geolocation data quality for scheduling accuracy

Delivery & Governance

- Operate within Agile/Scrum delivery framework using Jira story writing, sprint execution, demo, retrospective
- Maintain release management discipline: sandboxes, change sets / SFDX, deployment documentation
- Author technical specifications, runbooks, and Confluence documentation for owned systems
- Mentor junior developers on FSL patterns and Agentforce best practices

Technical Requirements

- Salesforce Field Service Lightning - Required - 3+ years direct FSL configuration and development
- FSL Scheduling & Optimization Engine - Required
- FSL Mobile (Salesforce Mobile SDK / LWC) - Required - Custom mobile component development
- Apex / LWC / SOQL - Required - Complex triggers, batch jobs, LWC data components
- Salesforce Flow (Record-Triggered, Screen, Autolaunched) - Required
- FSL and Agentforce action wiring
- Agentforce (GA) - Required
- Agents, Topics

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Salesforce Field Service Lightning Developer / Agentforce Specialist (India)
🏢 Programmers.io
📍 India