Your role and responsibilities

In this role, you will have the chance to lead/manage/supervise a function / organization / department / team in the development, and/or implementation and/or execution in their own area of responsibility. Each day, you will be accountable for the delivery of solutions, and enhancements, creating technology roadmaps that align organizational plans with emerging technology solutions. You will also showcase your expertise by ensuring efficient service capabilities.

The work model for the role is: #Li- hybrid.

This role is contributing to the Information Systems Function globally.

You will be mainly accountable for:

- Services in scope, ensuring they are clearly defined, prioritized, funded, and governed, while overseeing end-to-end service performance through effective coordination with Service Owners, Global IS teams, partners, and suppliers against agreed scope, cost, quality, SLAs, and KPIs.
- Simplification and improvement of the customer experience by clearly communicating services in business terms, managing stakeholder relationships, and acting as an escalation point to ensure service issues are addressed through theappropriate ServiceOwners and delivery teams.
- Overseeing risk, change, and continuous improvement across services and processes, ensuring sustainable operations and value creation in collaboration with Service Owners and delivery partners.
- Owning and leading demand management forManaged Services IS Category, proactively qualifying, prioritizing, and aligning demand with Global IS, Business Areas, Procurement, Sourcing, and V&A; stakeholders to ensure services in scope meet business needs.
- Defining,owning,implementing, and continuously improvingVendor Managementgovernance frameworks, processes, policies, standards, KPIs, and controls, ensuring performance transparency, compliance, audit readiness,



and continuous improvement.
- Defining,maintaining, and communicatingManaged Services IS Categorystrategy and midterm outlook, ensuring alignment with IS strategy, business priorities, and stakeholder expectations.
- Budget planning, forecasting, and financial control forManaged Services IS Category, including transparency of actuals, accruals, and resource allocation.
- Leading, coaching, and influencing teams and senior stakeholders , fosteringcollaboration , trust, and alignment to ensure successful execution of IS strategy andobjectives.

Qualifications for the role

- You are highly skilled in IT category management, managed services governance, and vendor management frameworks, with deep knowledge of the enterprise IT managed services and outsourcing market.
- You have 8+ years of experience in IS/IT service management, managed services category management, or vendor management, ideally working as an IS Category Manager or Vendor Manager within a global organization.
- Highly adept in vendor performance management tools, ITSM frameworks, and contract governance platforms such as ServiceNow, or equivalent enterprise tools used to manage supplier performance and service delivery.
- You are passionate about stakeholder engagement and driving cross-functional collaboration across senior business and IS leaders, with a proven ability to simplify complex topics and communicate services clearly in business terms.
- Proven experience in budget management, financial forecasting, and end-to-end vendor/contract lifecycle management within a global IS or IT procurement function.
- Degree in Information Technology, Business Administration, Computer Science, or a related field; ITIL certification or an equivalent service management qualification is highly desirable.
- You are at ease communicating in English ; additional language skills are an advantage.

📌 IS Department Manager - Managed Services Category (Bengaluru)
🏢 ABB
📍 Bengaluru