- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
- Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:
- Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets




- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
- Executes specialized projects and activities and typically works according to set principles
- Usually generates and initiates own workload and doesn''t need instructions or guidelines
- Might supervise work of less experienced professionals providing qualified expertise and taking responsibility for the end-product
- Positions at this level are expected to significantly improve the day-to-day activities/processes
- Manages and oversees the implementation of short-term activities within the team
- Decisions are of an operational nature within a defined scope
- Positions on this level delivers their share of professional responsibilities focusing on professional excellence
- Typically manages a team of Individual Contributor co-workers

📌 Team Leader- Operations|International (Malad)
🏢 TP
📍 Malad