Functional Competencies / Skills critical for the job

- Serve as the primary point of contact for customer quality concerns.
- Monitor CRM portals, respond to quality alerts, track Zero Km Concerns and warranty complaints.
- Through knowledge in Lithium Battery, BMS and Vehicle firmware
- Functional understanding of traction motors, Controllers, On-board chargers, DC-DC converters and Lights and Horns
- Liaise with internal teams (Design, manufacturing, engineering, supply chain) to resolve customer quality issues.
- Responsible for Root-cause analysis and Taking corrective actions for Customer complaints
- Coordinate containment and rework activities when necessary for customer concerns.
- Maintain transparent documentation of all customer-related quality issues and actions.
- Track and report on customer quality metrics, such as Zero Km concerns,



warranty complaints and warranty cost etc.
- Analyze returned parts from customers and conduct warranty case analysis and Field visits for failure analysis
- Monitor field replacement parts availability

Requirements

- Experience: 5-7 years
- Industry Preferred: EV / Automotive / Auto Ancillary
- Qualifications: B.E/B. Tech Mechanical/Automobile
- Skills: Hands on experience in 7 QC Tools, 8D Analysis, Electrical trouble Shooting, MS Office

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Quality Engineer (Coimbatore)
🏢 Roots Multiclean
📍 Coimbatore