The domestic Voice Process role includes managing and resolving customer issues through calls, emails, and chat support. We value professionals who approach customer service with efficiency, empathy, and a solution-oriented mindset. This position requires excellent communication skills and the ability to handle diverse inquiries from a global clientele.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues and provide solutions in a timely manner
- Maintain customer satisfaction through effective communication
- Document and track customer interactions and resolutions
- Collaborate with internal teams to resolve complex queries
- Stay updated with product knowledge and customer service best practices
Qualifications
- Graduate are applicable
- Freshers/Experienced
- Previous customer service experience in a BPO or similar setting
- Excellent verbal and written communication skills (V4)
- Ability to work in a fast-paced, dynamic workplace
- Strong problem-solving and analytical abilities
- Flexibility to work in shifts, including Rotational night shifts
- Proficiency in using customer service software and tools
Skills
- Customer Relationship Management (CRM) software
- Email and chat support
- Active listening
- Interpersonal communication
- Problem-solving
- Time management
Interested candidate can come for the Walkin interview from 10:00 AM - 4:00 PM