Role & responsibilities :
- Training the recent hires on Voice & Accent concepts
- Coach the associates on call attributes
- Provide feedback and coaching for the associates on the floor
- Facilitate training classes for new/existing agents using appropriate training media &materials; with effective presentation skills
- Develop & maintain training manuals, course materials
- Conduct effective delivery of course content using a variety of techniques like role playing, simulation, group discussions and videos
- Identify opportunities for continuous learning program and knowledge enhancement
Preferred candidate profile :
- Communicate using a neutral accent and excellent command over the language
- Good knowledge of concepts of Voice & Accent
- Fair understanding of American Culture
- Should have experience taking calls-International
- Assertive, flexible, and soft spoken in nature
- Dynamic presentation & Strong analytical skills
- Excellent Verbal & Written communications skills in English
Kindly share the updated resumes to
[email protected] for further screening
📌 Trainer (Coimbatore)
🏢 KG Invicta Services
📍 Coimbatore