Hiring: Customer Service Advisor US E-Commerce Process

Role Overview:

Handle 4050 inbound customer calls daily for the US e-commerce process, assisting customers with order-related queries while delivering excellent customer service.

Key Responsibilities:

- Resolve customer queries related to:
- Order cancellations
- Refunds
- Lost/missing orders
- Returns
- Payment & money-back requests

- Provide qualified and empathetic support.
- Follow SOPs, meet quality/KPI targets, and accurately document interactions.

Eligibility:

- Minimum 1 year of BPO customer service experience (Retail, Airline, or Insurance process).
- International voice process experience preferred.
- No employment gaps.
- Within 15 km transport boundary or willing to relocate.
- Notice period candidates preferred.
- Fluent English (C1/C2 level).




- Strong communication, problem-solving, and customer handling skills.

Work Schedule:

- 5.5-day work week.
- Rotational shifts and weekly offs (no fixed schedule).

Training:

- 5 days Process Training
- 5 days Nesting (live calls with support)
- Minimum 85% score required in each stage.

Key Skills:

- Excellent English communication
- Customer service & empathy
- Problem-solving
- Basic computer/CRM knowledge
- Ability to handle high call volumes

Contact:
HR GAYATRI (phone hidden) ( If your call is missed, please share your resume on the same number via WhatsApp)

📌 Customer Service Executive (Jaipur)
🏢 Team Vertex Cosmos
📍 Jaipur