Job Summary

The Restaurant General Manager (RGM) is responsible for the overall management and performance of the restaurant, ensuring operational excellence, exceptional guest service, team development, and achievement of business goals. The RGM is accountable for sales growth, profitability, food safety, people management, and compliance with company policies and KFC brand standards.

Key Responsibilities

Operations Management

- Manage the day-to-day operations of the restaurant.
- Ensure adherence to KFC operational standards, SOPs, and brand guidelines.
- Monitor restaurant cleanliness, maintenance, and overall guest experience.
- Ensure smooth execution of opening, shift, and closing procedures.

Sales & Business Performance

- Drive restaurant sales and profitability.
- Monitor daily, weekly, and monthly sales performance.
- Control food, labor, and operating costs to achieve budgeted targets.
- Develop and execute local store marketing initiatives.

Team Leadership

- Recruit, train, coach, and develop restaurant team members.
- Prepare employee duty rosters and manage manpower efficiently.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive, inclusive, and high-performance work environment.

Inventory & Cash Management

- Monitor inventory levels and minimize food wastage.
- Ensure proper stock ordering,



receiving, and storage.
- Maintain accurate cash handling procedures and conduct daily cash reconciliation.
- Safeguard company assets and prevent cash or inventory losses.

Food Safety & Compliance

- Ensure compliance with food safety, hygiene, and sanitation standards.
- Follow all statutory and company compliance requirements.
- Conduct regular safety and operational audits.

Qualifications

- Bachelor's degree preferred.
- Minimum 35 years of experience in QSR, retail, hospitality, or restaurant management.
- Experience leading large teams and managing restaurant operations.
- Knowledge of food safety and operational compliance.

Required Skills

- Solid leadership and people management.
- Excellent communication and interpersonal skills.
- Customer-focused approach.
- Financial and business acumen.
- Problem-solving and decision-making abilities.
- Inventory and cost control.
- MS Office proficiency.
- Ability to work flexible shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

- Sales Growth
- Restaurant Profitability
- Guest Satisfaction
- Food Cost & Labour Cost Control
- Food Safety Audit Scores
- Inventory Accuracy
- Team Retention & Training Completion
- Compliance with SOPs and Company Policies

📌 Restaurant General Manager (Aizawl)
🏢 Devyani International
📍 Aizawl