Roles and Responsibility

- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and trends to identify areas for improvement and optimize quality metrics.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure all quality-related activities align with organizational goals and objectives.

Job Requirements

- Proven experience in quality analysis and assurance, preferably in a BPO or related industry.
- Solid understanding of quality management principles and methodologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and reporting skills, with attention to detail and accuracy.
- Experience with quality management tools and software is an asset.

📌 Quality Analyst - Domestic (Bengaluru)
🏢 TP
📍 Bengaluru