Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Analyze and resolve customer issues typically performed in an office workplace.
- Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.
- Deliver high-quality results according to set principles and standards.

Job Requirements

- Comprehensive knowledge of content management and international operations.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Experience with call center-based customer support and customer issue analysis.
- Familiarity with teleperformance software and systems.

📌 AM- Content (Gurugram)
🏢 TP
📍 Gurugram