We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office. This role requires you to work at night shift.

Senior Executive / Assistant Manager - Customer Success (LATAM )

We are looking for a candidate with a minimum of 4-6 years of experience. At Mercer-Mettl, the Customer Success team is at the forefront of delivering stellar experiences to our clients. A fast-moving, high-performing team responsible for managing our marquee clients across the globe. As a Customer Success Manager (CSM), you would be responsible for managing key/large accounts as well as stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. Complex solutioning and ensure smooth delivery of the same for our clients is the key focus area while monitoring the overall growth of accounts/clients. The candidate is able to speak/ write Spanish Language.

What you need to have:

- Self-starter, seeking a new professional challenge and a role with enormous growth potential in SaaS consulting, Online Product Company.
- Graduate with strong stakeholder management capabilities and executive presence.
- Minimum 4-5 years of experience in a similar client facing role, experience in a B2B SaaS organization is a must
- Strong interpersonal and communication skills, establishing trust with clients and team members
- Exceptional project management abilities,



including effective prioritization, multitasking, and meeting deadlines
- Fundamental knowledge of project/client management, with proficiency in areas such as escalation management, project planning, stakeholder management
- Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment
- Demonstrated experience in negotiation, delegation and task management
- Thrives in a fast-paced environment, adept at managing multiple accounts in various stages
- Manages project progress tracking, updates, analysis, and life cycle where applicable.

What makes you stand out:

- Excellent verbal and written communication skills, comfortable interfacing with business users
- Good troubleshooting and technical skills
- Able to work independently
- Able to speak and write Spanish Language

Why join our team:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create current solutions and have an impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager - Corporate Operations (Spanish Language) (Gurugram)
🏢 Marsh Mclennan
📍 Gurugram