THE WORK:
Discover the opportunity to contribute actively and independently while becoming a subject matter expert
- You will participate in team discussions and help provide solutions to work-related challenges
- This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment
- Join us and be part of a journey where your contributions truly matter
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Ensure production systems are available and operating according to defined Service Level Agreements
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Drive incident and outage resolution and maintain explicit communication throughout the process
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Facilitate the restoration of service to the production environment efficiently and effectively
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Establish and maintain disaster recovery procedures to safeguard critical operations
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Maintain data retention practices in alignment with organizational policies and standards
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HERE''S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management
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Advanced proficiency in French Language
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A minimum of 1 of experience in relevant related skills
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Bachelor''s Degree in relevant field of studies
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BONUS POINTS IF YOU HAVE:

Intermediate problem solving skills
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Beginner communication skills
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Intermediate analytical thinking
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Beginner customer service orientation
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Intermediate adaptability
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Qualification

📌 Infra Tech Support Practitioner - French (Gurugram)
🏢 Accenture
📍 Gurugram