Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and expertise.
- Analyze and resolve complex customer issues, ensuring high levels of customer satisfaction.
- Develop and implement process improvements to increase productivity and engagement.
- Collaborate with cross-functional teams to achieve business objectives.

Job Requirements

- Comprehensive knowledge of customer service principles and practices.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and problem-solving skills, enabling effective collaboration with customers and stakeholders.
- Ability to work in a fast-paced setting, prioritizing tasks and managing multiple projects.
- Strong analytical and decision-making skills, with attention to detail and accuracy.
- Experience with CRM software and other customer service tools is an advantage.

📌 Team Leader- Operations (Gurugram)
🏢 TP
📍 Gurugram