We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, with a strong background in managing teams and delivering exceptional results.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.
- Execute specialized projects and activities according to set principles.




- Ensure comprehensive knowledge of the specific discipline or broader area in which the position operates.

Job Requirements

- Minimum 5 years of experience in customer service, focusing on team management and leadership.
- Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
- Ability to work in a fast-paced setting, prioritizing tasks and meeting deadlines.
- Strong problem-solving and analytical skills, with the ability to make informed decisions.
- Experience in managing a team of Individual Contributor co-workers, focusing on professional excellence.

📌 Team Leader- Operations (Thane)
🏢 TP
📍 Thane