We are looking for a highly skilled and experienced Scheduling Analyst to join our team. The ideal candidate will have 1-2 years of experience in scheduling, operations, or a related field.

Roles and Responsibility

- Analyzes contact center trends, including call volume, patterns, staff productivity, attrition rates, and resource allocation.
- Conducts call pattern forecasting and schedule planning activities to meet business unit objectives.
- Recommends operational improvements based on analysis results.
- Forecasts call arrival and builds staffing and scheduling plans to meet business unit goals.
- Develops knowledge, shares best practices, and creates relevant solutions.
- Leads a team of more junior co-workers and sets day-to-day operational objectives.





Job Requirements

- Minimum 1 year of experience in scheduling, operations, or a related field.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and leadership skills, with the ability to motivate and guide teams.
- Ability to work independently and as part of a team, with strong time management skills.
- Proficient in MS Office and other scheduling tools, with the ability to learn current systems.
- Experience in CRM/IT Enabled Services/BPO industry is preferred.

📌 Scheduling Analyst (Malad)
🏢 TP
📍 Malad