We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, operations management, or a related field.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and expertise.
- Act as a liaison between customers, production, and distribution departments.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Analyze and resolve customer issues promptly and professionally.

Job Requirements





- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes.
- Proven track record of delivering exceptional customer service and managing teams effectively.
- Robust leadership and communication skills with the ability to motivate and inspire teams.
- Excellent problem-solving and analytical skills with attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong understanding of customer needs and preferences, with the ability to provide tailored solutions.

📌 Team Leader- Operations (Malad)
🏢 TP
📍 Malad