We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-7 years of experience in a similar role, with excellent leadership and communication skills.

Roles and Responsibility

- Manage and supervise a team of customer service representatives to achieve operational goals.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and provide coaching to improve performance.
- Collaborate with other departments to resolve issues and enhance overall customer experience.
- Monitor and report on key performance indicators to senior management.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced setting and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience with CRM software and call center operations.
- Ability to motivate and inspire a team to achieve exceptional results.

📌 Team Leader- Operations (Malad)
🏢 TP
📍 Malad