Key Responsibilities

- Welcome guests in a warm and professional manner.
- Present menus, explain menu items, and provide recommendations when requested.
- Take accurate food and beverage orders and communicate them to the kitchen or bar.
- Serve food and beverages promptly while maintaining service standards.
- Ensure guest satisfaction by responding to requests and resolving concerns professionally.
- Prepare tables before service and clear tables after guests have finished dining.
- Maintain cleanliness and organization of the dining area, service stations, and equipment.
- Process guest bills and handle cash, card, and digital payments accurately.
- Follow food safety, hygiene, and sanitation standards at all times.
- Coordinate with kitchen, bar, and other team members to ensure smooth operations.
- Assist in setting up and closing the restaurant or dining area.
- Maintain knowledge of menu items, ingredients, promotions, and special offers.
- Report equipment issues, guest feedback, or operational concerns to the supervisor.
- Comply with company policies, health and safety regulations, and service standards.

Qualifications

- High school diploma or equivalent; Diploma or Degree in Hotel Management, Hospitality, or a related field is preferred.
- 02 years of experience in food and beverage service, restaurants, hotels, cafs, or hospitality establishments.
- Freshers with excellent communication and customer service skills are encouraged to apply.

Required Skills
Technical Skills

- Food and beverage service techniques
- Table setup and service etiquette
- POS (Point of Sale) system operation
- Order taking and billing
- Menu and product knowledge
- Food safety and hygiene practices




- Cash handling and payment processing
- Basic knowledge of food and beverage pairing
- Inventory and stock awareness

Customer Service Soft Skills

- Excellent communication skills
- Strong customer service orientation
- Professional grooming and presentation
- Positive attitude and hospitality mindset
- Active listening
- Interpersonal skills
- Teamwork and collaboration
- Time management
- Multitasking and prioritization
- Problem-solving and conflict resolution
- Attention to detail
- Ability to work efficiently in a rapid-paced environment
- Adaptability and flexibility

Key Performance Indicators (KPIs)

- Guest satisfaction and service quality
- Order accuracy
- Service speed and efficiency
- Customer feedback and complaint resolution
- Compliance with hygiene and food safety standards
- Billing accuracy
- Teamwork and operational support
- Attendance and punctuality

Working Conditions

- Fast-paced restaurant, hotel, caf, banquet, or hospitality environment.
- Requires standing and walking for extended periods.
- May involve shift work, weekends, public holidays, and evening schedules.
- Ability to lift and carry trays, dishes, and service equipment as required.

Preferred Attributes

- Friendly and approachable personality
- Strong attention to guest needs
- Ability to remain calm under pressure
- Commitment to delivering exceptional guest experiences
- Willingness to learn and grow within the hospitality industry

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GSA Food and Beverage Professional (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram