Job Overview: As a System Administrator, you will be responsible for providing comprehensive technical support to all employees within the organization. This role includes configuring, maintaining, and troubleshooting a variety of devices and systems, ensuring seamless operations across our IT infrastructure. You will play a critical role in managing hardware and software, coordinating with vendors, and supporting end-users to resolve technical issues efficiently.

Key Responsibilities:

- Laptop Configuration: Setup and configure laptops with both Windows and Mac operating systems according to company standards.

- Laptop Reimaging: Reimage laptops for new users or to resolve issues, ensuring all necessary software and updates are correctly installed.

- Hardware Troubleshooting and Repair: Diagnose and repair hardware issues related to laptops, desktops, and other peripherals, ensuring minimal downtime for users.

- Software Installation: Install, configure, and update software applications required by employees to perform their job functions.

- Wi-Fi Troubleshooting: Provide support for Wi-Fi connectivity issues, ensuring stable and secure network access for all users.

- Printer Configuration: Configure and maintain printers, troubleshoot printing issues, and ensure all devices are properly connected to the network.

- Asset Management: Track and manage IT assets, including hardware, software licenses, and other resources, maintaining accurate inventory records.

- Video Conferencing Support: Set up and support video conferencing systems, ensuring that meetings are conducted smoothly with minimal technical issues.

- Outlook, Teams, and OneDrive Configuration: Configure and troubleshoot Microsoft Outlook, Teams, and OneDrive for end-users, ensuring proper integration and functionality.

- Vendor Coordination: Coordinate with external vendors for the purchase, repair, and maintenance of IT equipment, ensuring timely delivery and service.

- IT Asset Purchase: Assist in the procurement of IT assets, ensuring that all purchases meet company requirements and budget constraints.

- License Management: Manage the purchasing, renewal, and tracking of software licenses, ensuring compliance with licensing agreements.





- Basic Firewall Knowledge: Assist in managing firewall settings and configurations to maintain network security and integrity.

- End-User Support: Provide day-to-day technical support to end-users, resolving IT-related issues efficiently and professionally.

- Device Management: Handle and troubleshoot devices such as Wi-Fi routers, headsets, connectors, Jabra speakers, and other peripherals.

Qualifications:

- Proven experience in IT support or a similar role.

- Strong knowledge of Windows and Mac OS.

- Experience with hardware troubleshooting and repair.

- Familiarity with network configurations and basic firewall management.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills and a customer-oriented approach.

About Draup: Draup is an enterprise decision-making platform for global CXO leaders in sales and talent domains. At Draup, you get the opportunity to work with cutting-edge ML models and be at the forefront of pioneering AI applications in the Sales & Talent domain.

Why work with us:

- You own "It." Our open-door policy encourages the free flow of ideas and nurtures a sense of ownership and a collaborative work spirit.

- A start-up immune to "Burn Out" Generous medical advantages and an ask-no-questions leave policy.

- Never worry about "What Next" A comprehensive career path that maps out pathways to your preferred target position.

- A culture that values work and life We encourage employees to follow their passions.

- Industry-leading compensation packages.

- Draup embraces diversity and inclusion across our centers in the US and India.

Data Trust & Methodology at Draup

Draup uses a structured methodology to reduce inaccuracies and prevent misleading information, with a focus on transparency and responsible data practices.

1

Data Transparency and Coverage





Draup sources data from diverse, vetted global inputs including public datasets, labor information, professional ecosystems, and industry research. Coverage varies by region and role, and we supplement limited areas with alternative sources and analyst-led modeling.

2

Profiles Behind the Numbers

All aggregate insights related to buyers, roles, skills, and locations are grounded in structured, anonymized human and organizational profiles rather than pure extrapolation. This ensures context, reliability, and protection of personal identities.

3

Data Hygiene and Integrity

We maintain a clean, accurate data environment by removing duplicates, outdated entities, and invalid records. Automated checks powered by ML models and analyst reviews work together to ensure clarity and accuracy for every entity, such as buyer, role, skill, technology, or company.

4

AI Governance and Bias Mitigation

Our governance framework combines automated evaluations with Human-in-the-Loop reviews. We use statistical checks, audits, and cross-source comparisons to reduce demographic and structural bias before insights reach the platform.

5

Compensation Guardrails

Compensation insights use blended, directional inputs such as aggregated ranges, benchmarks, modeled distributions, and market signals. We distinguish clearly between modeled and reported data and apply guardrails to prevent over-interpretation.

6

Hourly and Frontline Workforce Coverage

For hourly, frontline, and blue-collar roles where digital visibility is limited, we incorporate government datasets, localized labor information, and specialized partners to build a more complete and balanced view of workforce supply and demand.

SOC 2

GDPR

ISO

EAIGG

Ethical AI, Backed by Global Standards

Draup, an AI-first company, upholds global standards like SOC 2, GDPR, and ISO 27001. As an EAIGG member, we audit for bias and build trustworthy AI.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 System Administrator (Bengaluru)
🏢 Draup
📍 Bengaluru