Lead and supervise the Customer Care team to ensure effective customer support. Handle escalated customer complaints and ensure timely resolution. Monitor customer queries received through phone calls, emails, social media, and other channels. Develop and implement customer service policies, procedures, and standards. Track and analyze customer feedback to identify areas for improvement. Coordinate with sales, service, logistics, and other departments to resolve customer issues. Ensure adherence to service level agreements (SLAs) and company policies. Prepare and maintain customer service reports and performance metrics. Conduct regular training and coaching sessions for customer care executives.

Location

KOTTAKKAL

State

Kerala

Country

INDIA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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