Hello All,

We are hiring for Fintech company (Customer Support Role) - Blended Process

Interested Candidates can call or WhatsApp your resume to schedule an interview

HR: Mona

Contact: (phone hidden) / (phone hidden)

Job Title: Customer Support Executive (Voice Blended Process - Regulated Sector)

Job Summary:

We are looking for a detail-oriented and empathetic Customer Support Executive to handle customer queries and complaints through a blended process, including inbound calls and email support.

The role requires strong communication skills, adherence to compliance standards, and the ability to manage sensitive customer information.

The ideal candidate should have prior experience in a regulated industry such as FinTech, BFSI, Insurance, or Telecom, and be capable of delivering high-quality customer experiences across multiple channels.

Key Responsibilities:

- Handle inbound and outbound calls, as well as email interactions, to resolve customer queries, complaints, and service requests
- Respond to customer emails within defined TAT and quality SLAB
- Identify customer needs and provide accurate, complete, and timely resolutions
- Investigate customer issues thoroughly while adhering to regulatory and internal compliance guidelines
- Draft clear, professional, and empathetic email responses aligned with the company's communication standards
- Escalate complex or unresolved issues to relevant internal teams and ensure timely follow-up and closure




- Maintain accurate records of customer interactions, case logs, trackers, and resolution documentation
- Build and maintain strong customer relationships through skilled and ern pathetic communication
- Ensure strict compliance with regulatory frameworks such as RBI, WO, or other applicable authorities
- Support internal and external audits by providing call records, email logs, and documentation as required
- Identify recurring customer issues and proactively highlight them to supervisors for process improvement
- Follow company policies, communication guidelines, and quality standards at all times
- Actively contribute to customer retention by delivering a high standard of service

Key Requirements:

- Minimum 1-2 years of experience in customer support (voice and email) within a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.)

• Languages: Excellent communication in English with Hindi

• Experience: A Minimum of 1 year of relevant experience in Customer Support from an *NBFC, Banking, or Fintech background is Mandatory*.
• Budget: Customer Support Executive : 3-5 LPA

Sr Customer Support Executive: 5 - 6 LPA ( Off Role )

• Benefits : PF + ESIC + 3L Medical Insurance for the employee

• Shift Timing : 8:00 AM to 8:00 PM (any 9-hour shift). Sunday will be a fixed week off. Candidates must be flexible to work rotational shifts if required.

• Work Location: Kudlugate

Regards,

HR: Mona

Contact: (phone hidden) / (phone hidden)

📌 Hiring For Fintech Company | Sal: Up To 6LPA (Bengaluru)
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📍 Bengaluru