Role & responsibilities

• Manage customer escalations and ensure timely closure with proper root cause

• Coordinate with logistics and planning for accurate delivery commitments

• Support continuous improvement by analyzing customer feedback and trends

• Handle customer inquiries, complaints, and service requests professionally

• Coordinate with internal teams to resolve customer issues on time

• Maintain customer communication through calls, emails, and portals

• Track and update status of customer requests and escalations

• Ensure high customer satisfaction and quick response time

• Maintain records of customer interactions and service history

• Support order coordination, dispatch follow-ups, and delivery updates

• Prepare reports on customer issues, feedback, and resolution timelines

• Assist in handling customer visits and coordination with internal teams

• Follow company policies, communication standards, and service protocols

📌 Executive - Admin Customer Care (Coimbatore)
🏢 Larsen and Toubro (L&T)
📍 Coimbatore