- Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
- Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- Quality of Service Request and Resolution as given to customers.
Job requirements:
- Some experience in Customer Service would be an added advantage
- Believes in team work
- Taking ownership of customer issues and taking them to end to end resolution
- Apply best practices and focus on areas of improvement
- Focused towards achievement of own KRAs
- Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- Proficiency in WORD and EXCEL/PPT preferred
📌 Team Member - Customer Service (Retail Assets) (Ludhiana)
🏢 Kotak Mahindra Bank
📍 Ludhiana
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.