The SRE team member will primarily handle operational tasks and troubleshooting, steering clear of direct software code changes to maintain efficiency and reduce risk.
- Deliver responsive and knowledgeable assistance for routine and novel technical challenges
- Act as a liaison between L1, and Engineering teams, ensuring effective and prompt issue resolution
- Work with the Product and Engineering teams to drive any improvements
Scope of Work
- Provide support for client reported user issues
- Lead Incident responses, perform RCA and provide on-call support
- Automation (AI) and tooling using scripting (JS, Shell, Python etc.)
- Track recurring issue, contribute to Problem Management
- Contribute to bug fixes and enhancements
- Embed Reliability practices & support production releases
- Escalate unresolved technical problems to Engineering team
- Maintain records of support interactions and resolution runbooks
- Educate & train L1 team on common issue and help in Shift-left initiative
Skill set
- Technical proficiency: Strong Proficiency in Python, Strong understanding of Database concepts (Oracle, SQL, Dynamo DB etc.),
Cloud Concepts / AWS and Automation AI.
- Good to have Skills: Terraform, MongoDB, Kafka, RESTful API
- Able to leverage AI tools.
- Troubleshooting expertise: Robust analytical and problem-solving skills to diagnose issues with experience in monitoring tools (CloudWatch) as well as the knowledge of logging and observability practices.
- Communication: Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product teams.
- Attention to detail: Ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocols.
- Collaboration: Experience working cross-functionally with Support, Business Operations and Engineering teams to escalate unresolved issues and drive improvements in SRE support processes.
- Continuous learning: Willingness to stay updated on evolving technologies and security threats to provide expert guidance and support.
📌 Site Reliability Engineer (SRE) (Bengaluru)
🏢 Apexon
📍 Bengaluru
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