Role & responsibilities

Key Responsibilities

Recruitment & Delivery

- Lead end-to-end recruitment operations for BFSI, Retail, and Field Sales clients across India.
- Ensure timely fulfillment of client manpower requirements while consistently achieving SLA and TAT commitments.
- Develop recruitment strategies for bulk, volume, and niche hiring requirements.
- Drive sourcing through multiple channels including job portals, social media, referrals, campus hiring, and field recruitment.
- Monitor recruitment productivity, offer-to-joining ratios, and overall hiring quality.

Team Management

- Lead, mentor, and manage Regional Managers, Team Leaders, Recruiters, and In office/Implant teams across multiple locations.
- Set individual and team KPIs and conduct regular performance reviews.
- Drive employee engagement, capability building, and retention initiatives.
- Ensure manpower planning and optimum allocation of recruitment resources.

Client Management

- Act as the primary escalation point for key clients.
- Build strong relationships with client stakeholders and participate in business reviews.
- Understand client workforce planning and proactively align recruitment strategies.
- Maintain high customer satisfaction through consistent delivery and service excellence.

Operations & Process Excellence

- Standardize recruitment and operational processes across all branches.
- Ensure adherence to company SOPs, client compliance requirements, and statutory guidelines.
- Monitor branch operations, recruiter productivity, attendance, and hiring quality.
- Drive operational efficiency and optimize recruitment costs.
- Maintain recruitment MIS, dashboards, and analytical reports.

Business & Growth





- Support business expansion by establishing recruitment capabilities for new clients and locations.
- Collaborate with the Sales and Business Development teams during client onboarding and transition.
- Identify opportunities to improve margins, increase recruiter productivity, and enhance operational efficiencies.
- Drive continuous improvement initiatives across recruitment and delivery functions.

Performance Management

- Monitor key business metrics including:
- Positions Received vs Fulfilled
- Fulfillment %
- TAT
- Offer-to-Joining Ratio
- Recruiter Productivity
- Cost per Hire
- Attrition
- Revenue per Recruiter

- Prepare daily, weekly, and monthly business reviews for senior management.

Required Skills

- Strong understanding of staffing and recruitment operations.
- Proven experience in volume hiring for BFSI, Retail, Telecom, E-commerce, and Field Sales roles.
- Excellent leadership and people management skills.
- Strong analytical and MIS reporting capabilities.
- Expertise in stakeholder and client relationship management.
- Ability to manage multiple clients and teams simultaneously.
- Strong problem-solving, negotiation, and decision-making skills.
- Excellent communication and presentation abilities.
- Proficiency in MS Excel, PowerPoint, ATS, CRM, and recruitment tools.

Qualifications

- Graduate in any discipline.
- MBA/PGDM in HR or Operations preferred.

Experience

- 812 years of experience in staffing, recruitment, or workforce management.
- Minimum 3–5 years of experience managing multi-location recruitment operations.
- Experience handling large-scale hiring across BFSI, Retail, and Field Sales sectors is mandatory.

Preferred candidate profile

📌 Regional Head (Bengaluru)
🏢 BetterPlace Safety Solutions
📍 Bengaluru