Customer Connect Team is first Point of Contact (PoC) for all customers who have completed the registration of their unit.

Core Responsibilities:

Coordinate the handover of the unit to the customer post-registration.

Identify and assess customers needs to achieve satisfaction.

Follow up and coordinate with all the departments (CRM, CCS, Projects) to ensure the unit is ready for handover on the date chosen by the customer.

Ensure all handover documents are handed over to the customer.

All communications to be documented in system.

Ensure handover snag rectification is done on time.

Collected C-Sat survey.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers

Who are we looking for

Knowledge of the Real Estate, hospitality or customer facing role

Robust verbal and written communication skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - Customer Connect (Bengaluru)
🏢 Brigade Group
📍 Bengaluru