- Manage daily operations of the hotel's front desk, ensuring smooth check-in/check-out processes for guests.
- Handle guest complaints and concerns in a skilled manner, resolving issues promptly and fairly.
- Supervise front office staff, providing guidance on tasks such as room assignments, key distribution, and cash handling.
- Maintain accurate records of guest transactions, including registration forms, billing statements, and incident reports.
Job Requirements :
- 1-3 years of experience in hospitality industry with focus on front desk operations or similar role.
- Excellent interpersonal skills with ability to handle diverse personalities effectively.
- Strong multitasking abilities with attention to detail and accuracy when processing multiple tasks simultaneously.