Role Overview

We are looking for enthusiastic and customer-focused professionals to join our International Chat Support team. The ideal candidate should have exceptional written and verbal English communication skills, the ability to multitask in a fast-paced environment, and a genuine passion for helping customers.

Key Responsibilities

- Handle customer queries via chat and provide prompt, accurate, and courteous responses.
- Deliver excellent service experience while maintaining brand tone and professionalism.
- Identify customer needs and provide appropriate solutions or alternatives.
- Maintain customer interaction logs and update information accurately in the CRM system.
- Ensure adherence to quality standards, SLAs, and response accuracy.
- Collaborate with internal teams for issue resolution when needed.
- Strive to achieve individual and team performance targets.

Requirements

- Education: Minimum Graduate in any discipline.
- Experience:



Minimum 1 year of experience in Chat-based International Customer Support.
- Language Skills: Excellent written and verbal English communication.
- Technical Skills: Good typing speed and comfort with CRM/ticketing tools.
- Strong problem-solving, empathy, and time-management skills.
- Willingness to work in a 247 rotational shift (5 days working).

Preferred Skills

- Prior experience in E-commerce, Mobility, Telecom, or Global Support processes.
- Customer-centric attitude and ability to work under pressure.
- Excellent attention to detail and communication etiquette.

What We Offer

- 5 Days Working with rotational offs.
- Dynamic, international work setting.
- Competitive salary with performance-based incentives.
- Structured training programs and growth opportunities opportunities.
- Modern office setup located in Gurugram with employee-friendly facilities.

📌 Customer Support Executive - Chat Process ( International) (Gurugram)
🏢 Al Ghurair Group
📍 Gurugram