Role & responsibilities

Business Development

- Develop and execute international business development strategies to achieve revenue and profitability targets.
- Identify and onboard new overseas agents, freight forwarders, and logistics partners.
- Generate new business opportunities for import and export shipments through international networks.
- Develop long-term relationships with overseas customers, agents, and strategic partners.
- Explore new international trade lanes and market opportunities.

Overseas Agent Network Management

- Build and strengthen relationships with global freight forwarding partners and logistics networks.
- Negotiate commercial agreements, freight rates, and service contracts with overseas agents.
- Evaluate agent performance and ensure high service standards.
- Represent the company in international logistics conferences, networking events, and virtual meetings.

Sales & Revenue Growth

- Achieve monthly, quarterly, and annual sales and revenue targets.
- Prepare competitive freight quotations in coordination with the Pricing Team.
- Monitor sales pipelines and ensure timely conversion of opportunities into business.
- Develop key accounts and expand business with existing international customers.

Customer Relationship Management

- Maintain excellent relationships with international customers and overseas partners.
- Resolve customer concerns and service issues promptly.
- Ensure high customer satisfaction through proactive communication and service excellence.
- Conduct regular business reviews with key customers and overseas agents.

Team Coordination





- Work closely with Pricing, Operations, Documentation, Customer Service, Finance, and Customs Clearance teams.
- Guide and support the overseas business development team in achieving departmental objectives.
- Ensure seamless coordination for shipment execution and customer service.

Market Intelligence

- Monitor global freight market trends, shipping line updates, airline developments, and competitor activities.
- Identify new business opportunities and recommend strategies to enhance market share.
- Prepare business forecasts and market analysis reports for management.

Preferred candidate profile

- Robust knowledge of Ocean Freight (FCL/LCL), Air Freight, Import & Export Logistics, and Customs procedures.
- Excellent business development, sales, negotiation, and relationship management skills.
- Strong understanding of Incoterms, freight pricing, and international trade practices.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office, CRM, and ERP systems.
- Strong leadership, analytical, and decision-making abilities.
- Ability to work with international customers across different time zones.

Key Performance Indicators (KPIs)

- Revenue generated from overseas business.
- Number of new overseas agents and strategic partnerships established.
- Growth in import and export shipment volumes.
- Customer retention and satisfaction.
- Quotation conversion ratio.
- Achievement of monthly, quarterly, and annual sales targets.
- Expansion into new international trade lanes and markets.

📌 Overseas Business Manager (Pimpri-Chinchwad)
🏢 GIVVEN Logistics
📍 Pimpri-Chinchwad