1. Service Operations Management

- Manage day-to-day operations of the EV service workshop.
- Ensure timely and quality repair and maintenance of electric vehicles.
- Monitor workshop productivity, efficiency, and turnaround time (TAT).
- Implement standard operating procedures (SOPs) for EV servicing.

2. Team Leadership

- Supervise and mentor service advisors, EV technicians, and workshop staff.
- Conduct regular training on EV technologies, battery systems, and safety protocols.
- Allocate work effectively and monitor technician performance.
- Build a culture of continuous improvement and customer focus.

3. Customer Relationship Management

- Ensure exceptional customer service throughout the service journey.
- Handle customer complaints and resolve escalated issues promptly.
- Maintain high customer satisfaction (CSI) and Net Promoter Score (NPS).
- Educate customers on EV maintenance, charging, and battery care.

4. Technical Support & Quality Assurance

- Diagnose and resolve complex technical issues related to:
- High-voltage battery systems
- Electric motors
- Power electronics
- Charging systems
- Battery Management System (BMS)

- Ensure repairs meet manufacturer quality standards.
- Coordinate with OEM technical support for advanced diagnostics.

5. Safety & Compliance

- Enforce high-voltage safety procedures.
- Ensure technicians use appropriate Personal Protective Equipment (PPE).
- Maintain compliance with electrical safety regulations and environmental standards.
- Monitor hazardous waste disposal and battery recycling processes.

6. Spare Parts & Inventory Management





- Coordinate with the parts department to maintain optimal inventory.
- Ensure availability of critical EV components.
- Control inventory costs and minimize obsolete stock.

7. Performance Monitoring

- Track workshop KPIs such as:
- Revenue and profitability
- Labour productivity
- Labour utilization
- First-time fix rate
- Service turnaround time
- Warranty claim efficiency
- Customer satisfaction index (CSI)

- Prepare daily, weekly, and monthly management reports.

8. Warranty & Claim Management

- Ensure accurate warranty claim processing.
- Verify repair documentation.
- Coordinate with OEMs for approvals and claim settlements.
- Reduce warranty rejections through compliance.

9. Training & Skill Development

- Keep technicians updated on:
- New EV models
- Battery technologies
- Diagnostic tools
- Software updates
- ADAS and connected vehicle technologies

- Organize certification programs and technical workshops.

10. Business Development

- Promote service packages and annual maintenance plans (AMP/AMC).
- Increase workshop revenue through value-added services.
- Support customer retention initiatives.
- Analyze service trends to identify business opportunities.

Required Skills

- Solid knowledge of EV architecture and powertrain systems
- High-voltage battery diagnostics and repair
- Battery Management System (BMS) expertise
- EV charging infrastructure knowledge
- Automotive diagnostic tools and software
- Workshop management
- Leadership and people management
- Customer relationship management
- Budgeting and cost control
- Problem-solving and decision-making
- Communication and negotiation skills

📌 EV Service Manager (Surat)
🏢 Shreeji Automart
📍 Surat