LOOKING FOR FEMALE CANDIDATES ONLY

About the role

We're looking for a warm and driven Patient Counselor to be the bridge between our clinic's services and the patients we serve. This is a hybrid consultative sales role part educator, part advisor, part relationship-builder. You'll meet with prospective and existing patients to understand their goals, recommend the right combination of clinical, aesthetic and wellness services, and guide them through booking. You'll also own follow-up with leads who registered online or expressed interest but haven't yet converted. This role is ideal for someone who genuinely enjoys helping people feel confident and cared for, is comfortable discussing medical and aesthetic treatments, and thrives on hitting consultation and conversion goals.

Role & responsibilities

- Patient Consultations: Meet with new and prospective patients (in-person, phone, or video) to understand their aesthetic and wellness goals; educate them on the clinic's full service menu clinical treatment, body contouring, nutritional guidance, and more
- Weight-Loss & Wellness Guidance: Develop a working knowledge of weight-loss science, metabolism, and the impact of sleep, stress, and nutrition; provide clear, balanced information on GLP-1 treatment including its benefits and limitations to support informed basic consultations (without providing medical advice or diagnosis outside your scope)
- Personalized Recommendations: Recommend tailored treatment plans and service bundles based on each patient's needs, budget, and goals, and clearly explain how services work, expected results, timelines, and pricing
- Trusted Guidance: Address questions and concerns with empathy and accurate information
- Sales & Conversion:



Guide patients through decision-making and close on service packages and memberships; meet or exceed monthly consultation-to-booking conversion targets; recommend complementary services where genuinely beneficial to the patient
- Lead Follow-up: Follow up promptly with leads from website registrations, online inquiries, and in-person events, and run structured follow-up sequences (calls, texts, emails) for warm leads who haven't yet booked
- Retention & Re-engagement: Re-engage past patients for renewals, seasonal promotions, and new service launches
- CRM Management: Maintain organized, timely records of all patient interactions in the system
- Relationship & Experience: Build long-term trust so patients see you as their go-to person for their care journey; coordinate with providers and clinical staff to ensure a smooth handoff from consultation to treatment

Preferred candidate profile

- Minimum 3 years of experience in sales, counseling, or client-facing consultative roles (med spa, healthcare, wellness, beauty, or high-ticket retail/services backgrounds all welcome)
- Excellent communication skills in English and Hindi
- Genuine empathy and active listening skills — able to read a patient's needs and concerns without being pushy
- Willingness and ability to develop a working knowledge of weight-loss science, metabolism, nutrition, and GLP-1 treatment, including the ability to explain the pros and cons in plain terms
- Comfortable learning and explaining medical and aesthetic technology and treatment protocols
- Confident, consultative sales style — you close by building trust, not applying pressure
- Solid follow-up discipline and CRM/organizational habits
- Excellent verbal and written communication skills
- Goal-oriented, with a track record of hitting sales or conversion targets
- Professional, polished presence; comfortable in a clinical or spa environment

Nice to have

- Prior experience in a med spa, dermatology, salon, or wellness clinic setting

📌 Patient Counselor (Sales & Client Success) (Purnia)
🏢 Meta Glow
📍 Purnia