Role & responsibilities

Job Description Soft Collection Agent

Job Title: Soft Collection Agent

Job Summary

We are seeking a dedicated and customer-oriented Soft Collection Agent to assist with recovering outstanding payments from customers. The role involves contacting customers through telephone calls, negotiating repayment plans, and ensuring timely debt recovery while maintaining a positive customer experience.

Key Responsibilities

- Contact customers via telephone to follow up on overdue payments.
- Negotiate suitable repayment plans based on customers' financial situations.
- Collaborate with the Accounts and Legal teams to support debt collection activities.
- Develop and implement effective debt collection strategies to maximize recoveries.
- Maintain accurate records of customer interactions, payment commitments, and account status.
- Search publicly available databases and internal systems to locate customers when necessary.
- Monitor payment arrangements and follow up to ensure timely repayments.
- Prevent recurring payment delinquency by educating customers and encouraging consistent payment behavior.
- Ensure all collection activities comply with company policies, legal regulations, and ethical standards.
- Meet assigned collection targets while maintaining high-quality customer service.

Required Skills

- Excellent communication and negotiation skills.
- Solid customer service and relationship management abilities.
- Good problem-solving and conflict-resolution skills.
- Basic computer proficiency and knowledge of MS Office.
- Ability to work under pressure and achieve collection targets.
- High level of professionalism, integrity, and attention to detail.

Qualifications





- Graduate or Undergraduate (as per company requirements).
- Prior experience in Soft Collections, Customer Service, Telecalling, Recovery, or BPO is preferred.
- Freshers with excellent communication skills may also be considered.

Preferred Experience

- 6 months to 2 years of experience in collections, recovery, customer support, or related roles.

Preferred candidate profile

We're Hiring Customer Support Executive (E-commerce Process)

Job Details

- Location: Gurugram (Gurgaon)
- Process: E-commerce Customer Support (Blended – Voice + Chat)
- Employment Type: Full-Time
- Working Days: 6 Days a Week
- Shift: Rotational Shifts
- Cab Facility: Not Available

Salary

- Freshers: 21,000k
- Experience: 23k
- Night Allowance: 2,000
- Performance-Based Incentives

Key Responsibilities

- Handle customer queries via Voice, Chat, and Email.
- Resolve customer concerns while ensuring high customer satisfaction.
- Assist customers with orders, payments, deliveries, returns, and refunds.
- Maintain accurate records of customer interactions.
- Follow company policies, processes, and quality standards.
- Achieve individual and team performance targets.

Eligibility Criteria

- Freshers and experienced candidates can apply.
- Excellent verbal and written communication skills.
- Basic computer knowledge and typing skills.
- Customer-focused with good problem-solving abilities.
- Willing to work rotational shifts and a 6-day work week.

Perks & Benefits

- Competitive salary package.
- 2,000 Night Shift Allowance.
- Performance-based incentives.
- Training and career development opportunities.
- Growth-oriented work environment.

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