Educational Requirements

ME,MSc,MTech,Bachelor of Engineering,BSc,BTech

Service Line

Enterprise Package Application Services

Responsibilities

- Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions.
- Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap.
- Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds.
- Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals.
- Define and document future state processes, ensuring transparent understanding and adoption by stakeholders.

Additional Responsibilities:
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate




- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management

Technical and Professional Requirements:
- 5-15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).
- Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities.
- Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management.
- Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.
- Experience with OFSC Mobile Plug-in Framework is a significant plus.
- Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses.

Preferred Skills:
- Technology->Oracle Cloud->Oracle Field Service Cloud->Oracle Field Service Cloud

📌 Oracle Field Service Cloud/Digital Customer Service Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru