Strong knowledge in US healthcare operations, specializing in accounts receivable and leading team with single or multiple clients.
Job Description:
- Prioritize claims for AR work based on aging, dollar value, and other criteria.
- Monitor Team's production and SLA delivery.
- Assign AR accounts and prioritize claims to AR Associates for completion on a daily or weekly as appropriate.
- Run AR reports daily / weekly for each client account.
- Manage and handle effectively escalations raised by the clients.
- Provide mentorship, training and coaching to the team.
- Adhere to organizational policies and procedures.
- Keep the Standard Operating Procedures updated and establish due control mechanisms.
- Attending management meetings to present results and formulate continual process improvement and effectiveness.
- Work with quality and business transformation teams to identify,
recommend and implement process improvement projects.
Key Skills:
- Excellent written & verbal communication skills.
- Excellent analytical and comprehensive skills
- Healthcare compliance and terminology knowledge.
- Well-versed with MS Office Excel.
- Willingness to work in continuous night shift.
- 5-8 years experience working as AR Caller
- Minimum 1 year experience in DME
- Proven track record in problem solving and improving process efficiency through robust analytical and problem-solving skills.
- Strong knowledge of US revenue cycle management for Physician Practices and Hospitals
- Strong leadership skills with an ability to motivate direct reports.
- Develop the team's talent, drive employee retention and engagement.