We are looking for a proactive Account Manager to own the client relationship after a SaaS deal is closed. This role is responsible for

delivering product demos to prospects/clients, supporting clients through onboarding, and acting as their primary point of contact for

ongoing support, renewals, and upsell opportunities. The ideal candidate is someone who can balance being product-savvy, client-friendly, and revenue-focused all at once.

Key Responsibilities

1. Product Demonstrations

- Conduct live product demos for prospective and existing clients
- Customize demo flow based on the client's use case and pain points
- Address product-related questions and objections during demo calls
- Coordinate with the Sales team to schedule demos at the right pipeline stage

2. Client Onboarding Support

- Guide current clients through account setup and initial product usage
- Ensure a smooth handoff from Sales to onboarding, per the Zero Hour process
- Resolve early-stage client queries and troubleshoot basic issues
- Escalate technical/product issues to the relevant internal team

3. Account Management & Support

- Act as the single point of contact for assigned client accounts
- Respond to client queries and support requests within defined SLAs
- Maintain regular check-ins with clients to ensure product adoption and satisfaction
- Track and resolve client issues,



looping in relevant teams where needed

4. Retention & Renewals

- Monitor account health and usage to flag churn risk early
- Own the renewal conversation and ensure timely contract renewals
- Conduct periodic account reviews with clients (performance, usage, value delivered)

5. Upsell & Expansion

- Identify upsell/cross-sell opportunities within existing accounts
- Present relevant product upgrades/add-ons via demos as needed
- Draft and share expansion proposals in coordination with the Sales Head

6. CRM & Reporting

- Maintain updated account records, notes, and interaction history in CRM
- Track demo-to-conversion and renewal metrics
- Share weekly account status and pipeline reports with the Sales Head

Requirements

- 3-6 years of experience in Account Management, Customer Success, or SaaS sales
- Strong presentation skills comfortable running product demos independently
- Excellent verbal and written communication
- Ability to manage multiple client accounts simultaneously
- Proficiency with CRM tools
- Must be based in or willing to relocate to Bangalore

Preferred Skills

- Prior experience managing SaaS client accounts
- Basic understanding of digital marketing/SaaS product ecosystems
- Comfortable handling client escalations calmly and professionally

📌 Customer Success Executive (Bengaluru)
🏢 Webworks
📍 Bengaluru