We are looking for a compassionate and customer-focused Patient Relationship Executive (PRE) to enhance the patient experience by providing exceptional support throughout their healthcare journey. The ideal candidate will serve as the primary point of contact for patients, address their concerns, coordinate with hospital departments, and ensure high standards of patient satisfaction.

Key Responsibilities

- Serve as the primary point of contact for patients, providing information about hospital services, departments, and procedures.
- Address patient inquiries, concerns, and complaints promptly and professionally.
- Coordinate with clinical and non-clinical teams to ensure seamless patient care and service delivery.
- Educate patients and their families on hospital policies, admission/discharge procedures, billing, payment processes, and available services.
- Collect, document, and analyze patient feedback to identify opportunities for service improvement.




- Follow up on patient concerns and ensure timely resolution.
- Maintain accurate records of patient interactions, complaints, and resolutions.
- Participate in patient satisfaction and quality improvement initiatives.
- Build strong relationships with patients and their families through empathetic communication.
- Ensure compliance with hospital policies, patient care standards, and service quality guidelines.

Required Skills

- Excellent communication and interpersonal skills.
- Robust customer service and patient relationship management skills.
- Problem-solving and conflict resolution abilities.
- Ability to work collaboratively with multidisciplinary teams.
- Good organizational and documentation skills.
- Proficiency in Microsoft Office and Hospital Information Systems (preferred).
- Ability to work in a fast-paced healthcare environment.

📌 Patient Relation Executive (Bengaluru)
🏢 Nextenti Tech
📍 Bengaluru