Key Responsibilities

- Welcome guests with warmth, professionalism, and personalized attention.
- Manage guest check-ins and check-outs, ensuring efficiency and accuracy.
- Recognize and cater to the needs of VIPs, repeat guests, corporate clients, and long-stay guests.
- Coordinate special requests, room preferences, amenities, and celebrations with relevant departments.
- Conduct guest room inspections before VIP arrivals to ensure brand standards are met.
- Handle guest inquiries, requests, and complaints promptly, professionally, and with effective resolution.
- Build strong relationships with guests to enhance satisfaction, loyalty, and repeat business.
- Maintain regular communication with Housekeeping, Food & Beverage, Engineering, and Concierge teams to ensure seamless guest service.
- Monitor guest feedback through online reviews, surveys, and direct interactions, taking proactive measures to improve guest satisfaction.
- Maintain detailed guest profiles and preferences in the Property Management System (PMS).
- Assist in organizing airport transfers, transportation, local recommendations, and concierge services.
- Promote hotel facilities, restaurants, spa, and other services to enhance the guest experience and drive revenue.
- Ensure compliance with hotel policies,



brand standards, and safety procedures.
- Prepare daily reports on VIP arrivals, guest feedback, incidents, and service recovery actions.
- Support Front Office operations during peak periods as required.

Qualifications

- Bachelor's degree or Diploma in Hospitality Management, Hotel Management, or a related field.
- 25 years of experience in Guest Relations, Front Office, or Guest Services within a luxury or upscale hotel.
- Experience handling corporate and international guests is preferred.

Required Skills & Competencies

- Exceptional interpersonal and communication skills.
- Strong customer service orientation with a passion for creating memorable guest experiences.
- Excellent problem-solving and conflict-resolution abilities.
- Professional grooming and presentation in line with luxury hospitality standards.
- High emotional intelligence and cultural sensitivity.
- Ability to multitask and remain composed in a fast-paced environment.
- Robust organizational and time-management skills.
- Proficiency in Microsoft Office and hotel Property Management Systems (e.g., Opera PMS).
- Fluency in English; additional foreign language(s) are an advantage.

📌 Guest Relation Executive (Bengaluru)
🏢 Embassy Services
📍 Bengaluru