KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

- Contributeto the efficient operation of the Branch through accurate andtimely processing of cash related transactions and accountmaintenance.
- Takeoverall responsibility for cash handling function of the Branchsuch as:

- Receiptand processing of cheque, drafts, dividend warrants, pay ordersand other like instruments other than bills for withdrawals upto authorized limits and giving acknowledgements in thecounterfoil
- Disbursecash against withdrawals requests and collect cash againstdeposit challan
- Collectrepayments as per EMI schedule; maintain necessary entries insystem

- Maintaininward and outward register, petty cash register, assets registerand send requisition forms to Regional Head Office
- Performtallying of cash in line with book of transactions and voucherson a daily basis; and report the same in 'End of Day' Branchreport
- Beaccountable for handling of cash and operation & maintenanceof Branch vault jointly with the operations officer
- Interactwith customers during disbursements and deposits, understandtheir requirements and identify opportunities to cross sell;update the customers on new products and services offered byUjjivan

ServiceQuality

- Demonstratesuperior customer service by providing courteous and efficientsolutions to their needs
- Escalatecustomer queries and grievances to competent authority in atimely manner
- Explaincustomers the monthly repayment dates & contact numbers tocall for any of their clarification during disbursement andanswer their questions in a courteous manner
- Educatecustomers to use alternate channels for deposit/withdrawal andinquiries

Operations

- Count& check cash at the beginning & day end before vaulting
- HoldBranchs cash,



keys and/or other valuables in secure custodyjointly with Assistant Branch manager and being responsible forthe running of the cash department smoothly
- Responsiblefor adherence to defined TAT for all transactions
- Responsiblefor compliance with all applicable regulations and bank policiesfor all processes related to cashier operations and cashmanagement
- Accountingand verifying the transaction for loan repayment
- Validatethe authenticity of customers while cash withdrawal
- Checkthe accuracy of the cash deposit slips as per audit requirements
- Bankpass book updation in case of any transaction
- Processcash bundles for currency chest deposit with note slips

Learning& Performance

- Maintaincurrent knowledge of Ujjivans products and services,applicable regulations and know your customer principles
- Completecertification programs organized by operations department
- Maintainadherence to training man-days/ mandatory training programs forself
- Maintaingoal setting, mid-year review and performance appraisal processesare completed within specified timelines

1. MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

- UG Any Graduation; preferably in Finance/Commerce subjects

Experience

- Minimum1-2 years in handling cash at volume
- Shouldhave exposure of making entries in financial modules/ERP




- Shouldhave experience in consolidating accounting data

FunctionalSkills

- Cashhandling/accounting skills
- Prudenthandling of cash with ability to detect fake notes
- Systematic;meticulous and timely customer service
- Sensitiveto Customer Wait Time
- Mandatoryoperating knowledge of computers
- Relevantsoftware skills (On-Job training to be provided)
- Strongnumerical skills
- Multitaskingability

Behavioral Skills

- Positiveinterpersonal skills
- Customerservice orientation
- Listeningand communication skills

Competencies

- Execution
- ManagingRelationships
- CustomerFocus

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📌 Cashier (Nagar)
🏢 Ujjivan Small Finance Bank
📍 Nagar