ROLEPURPOSE & OBJECTIVE

Theincumbent will be primarily responsible to -

- Acquirenew customers for liabilities from open market

- Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities

- Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile & need of thecustomers

- Train/assistcustomers to use ATM and BCs; drive usage of alternate channels

FINANCIALSIZE

NON-FINANCIALSIZE

- Targetassigned as per the branch

- CASABook ?? as per the branch

- TDBook ?? as per the branch

- Segmentwise book (NR, Senior Citizen, HNI etc) ?? as per the branch

- Numbertarget for all the respective products.

- CA

- SA

- TD

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business

- Meetthe set targets on liabilities in terms of open marketacquisition & existing customer conversion

- Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels:

- Leadsgenerated by branch staff and personal leads

- Referralsgenerated from existing customers

- Alternatechannels

- Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter

- AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer

- Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers

- Sharecustomer insights/product related feedback with the Sales Manager- Liabilities

Customers

- Interactwith customers in a courteous and qualified manner; provideprompt, efficient and accurate services

- Reducecustomer dormancy and customer attrition by continuous engagement/ interaction

- Resolvesthe customer queries on various accounts, FD / RD, remittances &third; party product

InternalProcesses

- Guidethe customer to fill the ??Account Opening Form??;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents





- Strictlyadhere & maintain compliance to KYC norms

- Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash

Learning& Performance

- Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch

- Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities

- Ensureadherence to training man-days/ mandatory training programs forself

Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate,preferably in commerce and related streams

Experience

1year experience, preferably in sales

Certifications

- AMFI/ IRDA Certified

FunctionalSkills

- Basicknowledge on retail banking products

- Documentationskills

- Processcompliance focus

- Communicationskills: fluent in the local language

BehavioralSkills

- Courteouscustomer service skills

- TimeManagement

- Sellingskills

- Telephoniccold calling skills

- Willingnessto travel & relocation as per business requirements andcareer opportunities

Competencies

- Planning& Organizing

- DrivingExecution

- ManagingRelationships

- CustomerFocus

KEYINTERACTIONS

INTERNAL

EXTERNAL

- BranchTeam ?? Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team

- RegionalProduct & Marketing team

- StateHR

- BCAgents

Location - Hosur,Tirupathur,Vellore,Dharmapuri,Palacode,Ambur,Erode,Tiruvannamalai,Coimbatore,Arcot,Gobichettipalayam,Paramathi-Velur,Paramathi,Ramanathapuram,Udumalaipettai,Tiruppur,Puducherry,Sathyamangalam,Paravur,Paravoor,Cherthala,Cuddalore,Gudalur,Coonoor,Ooty,Thrissur,Kunnamkulam,Thiruvaiyaru,Thanjavur,Tiruchirapalli,Mannargudi,Karunagappally,Mayiladuthurai,Sivakasi,Rasipuram,Namakkal,Aruppukkottai,Tirunelveli,Nagercoil,Chennai,Kottayam,Kozhikode,Thiruvananthapuram,Perambalur,Nagar,Kannur,Salem,Mylapore,Thiruvallur,Mettupalayam,Alleppey,Kollam,Panruti,Virudhachalam,Kottarakkara,Dharapuram

📌 Business Development Executive (Hosur)
🏢 Ujjivan Small Finance Bank
📍 Hosur