Company: FirstClub Technology Private Limited

Role: HR Business Partner (HRBP) | Customer Experience & People Operations

Location: Bengaluru

About the Company

At FirstClub, our mission is to make high-quality products accessible and affordable to Indian consumers while educating, empowering, and earning their trust.

We are not building just another transaction engine u2014 we are building a curated retail experience that improves everyday life through better food and better choices.

Indian retail has long been driven by discounts and mass-market products, often compromising on quality and trust. FirstClub was created to serve a growing segment of value-conscious consumers who care deeply about what they consume and want better everyday products without paying luxury mark-ups.

FirstClub is a curated grocery and food platform where every product is intentionally chosen, quality is pre-verified, and customers are guided without being overwhelmed. We currently focus on categories such as fruits, vegetables, dairy, bakery, eggs, staples, snacks, beverages, and nutrition, with plans to expand into adjacent lifestyle and wellness categories over time.

Our goal is simple: deliver products that create a genuine u201cahau201d moment for customers u2014 where they instantly feel the difference in quality, freshness, efficacy, and trust.

About The Role

We are looking for a proactive and people-first HR Business Partner to join the FirstClub team and closely partner with our Customer Experience (CX) function. In this role, you will work directly with frontline teams, team leads,



quality, training, and operations stakeholders to build a high-performance and high-trust work culture.

What Youll Do

- Partner closely with CX managers, team leads, and operations stakeholders on all people-related matters

- Act as the primary HR point of contact for the Customer Experience organization

- Support managers with employee concerns, conflict resolution, coaching, and team effectiveness

- Design and execute employee engagement initiatives tailored for frontline CX teams

- Build feedback mechanisms to continuously understand employee experiences and workplace challenges

- Improve the overall employee lifecycle experience from onboarding to development conversations

- Identify trends related to attrition, absenteeism, burnout, and employee dissatisfaction

- Partner with managers to improve goal setting, feedback quality, and performance conversations

- Oversee attendance management, leave tracking, employee documentation, and policy execution

- Ensure HR processes are practical, employee-friendly, and aligned with operational needs

- Handle employee grievances and sensitive workplace matters with maturity, empathy, and professionalism





What Were Looking for

- 4 to 6 years of experience in HRBP or HR Generalist roles, preferably within CX, operations, retail, BPO, QSR, logistics, or high-volume workforce environments

- Strong comfort working closely with frontline teams in a highly operational setup

- High ownership mindset with the ability to independently manage ambiguity and fast-changing priorities

- Solid people judgment, conflict resolution, and employee management capabilities

- Experience managing performance management systems, employee engagement initiatives, and HR operations end-to-end

- Strong communication, stakeholder management, and interpersonal skills

- Practical, empathetic, and solution-oriented approach toward employee and business challenges

- Bacheloru2019s degree in Human Resources, Business Administration, Psychology, or a related field preferred

This is more than just an opportunity to take up a role u2014 itu2019s a chance to be part of a company that is rethinking how India experiences quality, trust, nutrition, and wellness. If youu2019re excited by building innovative products, translating science into meaningful consumer experiences, and creating impact at scale, youu2019ll feel right at home at FirstClub.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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