To support day-to-day operational activities of the MISP Department, ensuring smooth processing, coordination, compliance adherence, and effective stakeholder management while maintaining operational efficiency.
Key Responsibilities
- Handle operational activities related to MISP business processes.
- Coordinate with branches, internal departments, and external stakeholders for smooth execution of operations.
- Monitor daily operational transactions and ensure timely completion.
- Maintain MIS reports and operational data with accuracy.
- Ensure compliance with internal policies, regulatory guidelines, and audit requirements.
- Resolve operational queries raised by branches and business teams.
- Track service levels and operational KPIs.
- Support process improvement initiatives to enhance efficiency and customer service.
- Prepare operational reports and presentations for management review.
Experience
- 1-5 years of experience in Operations, Banking Operations, Financial Services, or related functions.
- Experience in handling MIS and operational reporting will be an added advantage.
Skills Required
- Robust analytical and problem-solving skills.
- Good knowledge of MS Excel and MS Office.
- Excellent communication and coordination skills.
- Ability to manage multiple tasks within timelines.
- Attention to detail and process orientation.